Riskline | Effective: 1 January 2024

Riskline ApS Privacy Policy

Table of Contents

This privacy policy will explain how Riskline uses the personal data we collect from you when you use our website and other services.

Riskline ApS (“us”, “we”, or “our”) operates the http://www.riskline.com website, the Riskline web portal and other related products (the “service”). 

This privacy policy aims to give you information on how Riskline collects and processes your personal data through your use of our websites, products and services, including any data you provide through our websites, products and services when you sign up to our newsletter, purchase a product or service, etc.

Our websites, products and services are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

What data do we collect?

Riskline collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Contact information (mailing address, telephone numbers)
  • Financial information (bank account details)
  • Transaction information (details about payments to and from you and other details of products and services you have purchased from us)
  • Technical information (internet protocol (IP) address, login data, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access our websites, products and services)
  • Profile information (username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses)
  • Usage information (includes how you use our website, products and services)
  • Marketing and Communications information (your preferences in receiving marketing from us and your communication preferences)
  • Aggregated information (statistical or demographic data. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we MAY aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy)
  • We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How do we collect your data?

You directly provide Riskline with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Subscribe to a service, publication, newsletter or request marketing be sent to you.
  • Apply for an open position with the company or express interest in possible future open positions. 
  • Contact us directly via our website, email, telephone or other means of communication. 
  • Enter a competition or survey.

Riskline will also receive your data indirectly from the following sources:

  • Automated technologies or interactions: As you interact with our website, products and services, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
  • Technical data from:
    • analytics providers such as Google based outside of the European Union (EU).
    • hosting and other service providers such as Amazon based outside of the EU.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

How will we use your data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • In performance of the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Riskline collects your data so that we can:

  • Process your order and manage your account as a new or existing customer.
  • Email you with special offers on other products and services we think you might like.
  • Use data analytics to improve our website, products and services, marketing, customer relationships and experiences.
  • Recruit and hire new employees, consultants and other workers.
  • Make suggestions and recommendations to you about goods or services that we think will be of interest to you.
  • Administer and protect our business and our website, products and services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

When Riskline processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

As the data controller, Riskline stores personal data on servers in Ireland at Amazon Web Services (AWS) Aurora. Riskline maintains a backup in Frankfurt, Germany, for disaster recovery purposes. We store the data using encryption and limit access by using role-based autorisation. Where Riskline employs a data processor to handle some forms of personal data, the data is stored in accordance with that provider’s privacy policy or data processing agreement. 

How long do we store your data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We will retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

You can ask us to delete your data: see your legal rights below for further information.

Data retention policies:

  • Marketing: 12 months after last contact for unresponsive data subject
  • Recruiting: 12 months for expression of interest advertisements. 3 months after an open position is filled or cancelled.
  • Sales and Lead Generation: 3 years after last contact for unresponsive data subject
  • Customer Relationship Management: 12 months after the termination of the contract



We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you will want or need, or what will be of interest to you. This is how we decide which products, services and offers will be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Third-Party Marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we will process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time].

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, your provision of local security information, product/service experience or other transactions.

What are your data protection rights?

Riskline would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Riskline for copies of your personal data. We may charge you a small fee for this service. 

The right to rectification – You have the right to request that Riskline correct any information you believe is inaccurate. You also have the right to request Riskline to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Riskline erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Riskline restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Riskline’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Riskline transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Riskline uses cookies in a range of ways to improve your experience on our website and other digital services. You can find more information in our Cookies Policy

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Account and login information
  • Email newsletter subscriptions
  • Surveys and forms
  • Site preferences
  • Functionality – Riskline uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Riskline uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Riskline sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites, products and services may become inaccessible or not function properly.

Privacy policies of other websites

The Riskline website, products and services contain links to other websites. Our privacy policy applies only to our website and services, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Riskline keeps its privacy policy under regular review and places any updates on this web page. 

We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

How to contact us

If you have any questions about Riskline’s privacy policy, the data we hold on you or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us: pr*****@ri******.com

Call us: +45 70 111 911

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Riskline has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Danish Data Protection Agency

Email: **@da**********.dk

Phone: +45 33 19 32 00

Address: Carl Jacobsens Vej 35, DK-2500 Valby

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Let our experts show you how Riskline can keep you informed.

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Riskline’s TravelPrep provides important safety information directly to travellers, empowering them to travel safer and smarter.
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Risk ratings you can build a travel policy around

Riskline has detailed assessments for more than 225 countries and territories around the world. Each report has an easy-to-understand Risk Level™ that can be integrated into travel policies and other business operations. Risk assessments include an overview of the security and travel safety situation in a country, and detailed analysis of the political, terrorism, conflict, unrest, crime, natural, health and local transport risks.
Let our experts show you how Riskline can keep you informed.

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Advisories are detailed assessments of ongoing security situations and travel issues. We publish reports for high-risk geographic areas, political and security crises, persisting travel disruptions and major upcoming events, such as elections and international sporting competitions.
Let our experts show you how Riskline can keep you informed.

Covid-19 travel advice at your fingertips

Don’t let COVID-19 confusion get in the way of your customers’ decisions. Give them a tool at their fingertips that lets them see the implications of Covid on their travel plans and how best to prepare for their trip. TravelCheck displays up to date risk and infection scores, at-a-glance information on their destination and need-to-know information on departure, in-flight and arrival.

It’s easy to customise your widget with your own brand colour and poster image, to seamlessly integrate it into your website.

Our simple Javascript installation will get you up and running in no time. A few lines of code is all it takes to install the widget, with 2 display modes available – inline for embedding into a single page, or modal for a floating, site-wide travel assistant.

Interested in trying our TravelCheck widget? Get in touch.

Helping travellers manage Covid-19 disruptions

We have closely tracked developments associated with COVID-19 since late 2019, gathering detailed information on entry and exit requirements, You can get our real-time COVID-19 intelligence via alerts, API, microsite, and the TravelCheck widget.
Let our experts show you how Riskline can keep you informed.

The right guidance for specific needs

Not all travellers are the same. Riskline’s Specific Traveller Advice includes country-specific information tailored for LGBTQ+ travellers, female travellers and tech-dependent travellers.

Riskline Informer
Keep informed of key developments around the world.