Breaking developments that you need to know
Embed personalised trip data into your website
Risk, safety & travel guidance for any city or country
Important safety information direct to travellers
Travel info including visa, health and document requirements
Pre-trip advice and risk information
This privacy policy will explain how Riskline uses the personal data we collect from you when you use our website and other services.
Riskline ApS (“us”, “we”, or “our”) operates the http://www.riskline.com website, the Riskline web portal and other related products (the “service”).
This privacy policy aims to give you information on how Riskline collects and processes your personal data through your use of our websites, products and services, including any data you provide through our websites, products and services when you sign up to our newsletter, purchase a product or service, etc.
Our websites, products and services are not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Riskline collects the following data:
You directly provide Riskline with most of the data we collect. We collect data and process data when you:
Riskline will also receive your data indirectly from the following sources:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Riskline collects your data so that we can:
When Riskline processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
As the data controller, Riskline stores personal data on servers in Ireland at Amazon Web Services (AWS) Aurora. Riskline maintains a backup in Frankfurt, Germany, for disaster recovery purposes. We store the data using encryption and limit access by using role-based autorisation. Where Riskline employs a data processor to handle some forms of personal data, the data is stored in accordance with that provider’s privacy policy or data processing agreement.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We will retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
You can ask us to delete your data: see your legal rights below for further information.
Data retention policies:
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you will want or need, or what will be of interest to you. This is how we decide which products, services and offers will be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we will process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time].
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, your provision of local security information, product/service experience or other transactions.
Riskline would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Riskline for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Riskline correct any information you believe is inaccurate. You also have the right to request Riskline to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Riskline erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Riskline restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Riskline’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Riskline transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
Riskline uses cookies in a range of ways to improve your experience on our website and other digital services. You can find more information in our Cookies Policy.
There are a number of different types of cookies, however, our website uses:
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites, products and services may become inaccessible or not function properly.
The Riskline website, products and services contain links to other websites. Our privacy policy applies only to our website and services, so if you click on a link to another website, you should read their privacy policy.
Riskline keeps its privacy policy under regular review and places any updates on this web page.
We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
If you have any questions about Riskline’s privacy policy, the data we hold on you or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us: privacy@riskline.com
Call us: +45 70 111 911
Should you wish to report a complaint or if you feel that Riskline has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Danish Data Protection Agency
Email: dt@datatilsynet.dk
Phone: +45 33 19 32 00
Address: Carl Jacobsens Vej 35, DK-2500 Valby
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Don’t let COVID-19 confusion get in the way of your customers’ decisions. Give them a tool at their fingertips that lets them see the implications of Covid on their travel plans and how best to prepare for their trip. TravelCheck displays up to date risk and infection scores, at-a-glance information on their destination and need-to-know information on departure, in-flight and arrival.
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Not all travellers are the same. Riskline’s Specific Traveller Advice includes country-specific information tailored for LGBTQ+ travellers, female travellers and tech-dependent travellers.